Legal
Effective date: March 1, 2026
When you place an order or create an account, we collect your name, email address, shipping address, and payment information. Payment details are processed directly by Stripe and are never stored on our servers. We may also collect browsing data (pages visited, device type, IP address) through analytics tools.
We use your information to process and fulfil your orders, communicate order status and shipping updates, respond to customer support enquiries, improve our website and product offerings, and send occasional marketing emails (only if you have opted in).
We do not sell or rent your personal data to third parties. We share data only with service providers necessary to operate our business — including Stripe (payment processing), our shipping carrier(s), and analytics platforms — all of whom are bound by their own privacy policies and data-processing agreements.
Our site uses essential cookies required for the shopping cart and checkout to function, and optional analytics cookies to understand how visitors use the site. You may disable non-essential cookies via your browser settings, though some features may be affected.
We retain your order and account data for as long as necessary to fulfil our legal and accounting obligations, typically up to 7 years. You may request deletion of your personal data at any time by contacting us, subject to any retention requirements imposed by law.
Depending on your location, you may have the right to access, correct, or delete the personal data we hold about you, to object to or restrict processing, and to data portability. To exercise any of these rights, email us at hello@woodforge.com.
We use industry-standard measures — including TLS encryption and access controls — to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Our site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
We may update this Privacy Policy periodically. The revised version will be posted here with an updated effective date. We encourage you to review this page occasionally.
For any privacy-related questions or requests, please contact us at hello@woodforge.com.